Social and Emotional Intelligence is the ability to be aware of our own emotions and those of others, in the moment, and to use that information to manage ourselves and manage our relationships.
This is knowing what we’re feeling in each life event and situation, having the confidence to do what is right for that situation, and knowing our strengths and weaknesses regarding that situation
This is knowing how to respond in a situation and controlling the emotions associated with the response, taking initiative, following through and adapting to the changes that life hands us.
This is knowing how to “put yourself in the other person’s shoes” (empathy), pick up on emotional cues, feel comfortable in group situations and recognizing the dynamics in a group setting.
This is knowing how to BE in quality relationships, communicate in a way that people understand, inspire and influence others in a positive way, manage conflict and be a team player.
Unlike your IQ, your EQ score can be changed. Social and Emotional Intelligence is about behavior – and behaviors can be changed!
It’s been found that people entering the workforce are severely lacking in “soft skills”. These are the things that used to be taught in the home and somewhat at school. Because of the changes in our society, there is no longer a sense of urgency for teaching these very important skills.
In business there is greater:
Social and Emotional Intelligence Programs in the Workplace:
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